Princeton Weekly Bulletin   April 7, 2008, Vol. 97, No. 22   prev   next   current

By the numbers

Office of Information Technology

Princeton NJ — The University’s Office of Information Technology helps students, faculty and staff work effectively with all kinds of technology, from e-mail and administrative software to classroom teaching tools. The office’s help desk — which provides telephone and online assistance for computing and network problems — recently extended its hours to 24 hours a day, seven days a week, except on University holidays.

• The help desk responded to 539,635 phone and e-mail inquiries during the 2006-07 fiscal year. The help desk’s physical counterpart, the Solutions Center in the Frist Campus Center, had 7,508 visitors during that time. Those needing computer help also can visit <> to chat online with help desk staff or browse the Knowledgebase, a database of common topics and questions, to which 200 new solutions were added last year.

• The office held 308 classes during the last fiscal year to train members of the University community in software programs such as Excel and Photoshop as well as the Roxen content management system. Close to 1,900 people attended.

• The office also promoted the artistic talents of its staff members by holding its first fine arts and crafts exhibit, “OIT Expressions,” last June, with 100 submissions from its staff. This year’s show opens June 20 at the Lucas Gallery at 185 Nassau St.

Source: Office of Information Technology

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